Source: AGCO Newsroom
AGCO Corporation announced last week a new organizational structure aimed at streamlining operations and enhancing after-sales revenue opportunities for its dealers.
The company’s “one team, one goal” initiative restructures the commercial organization to create a cohesive and coordinated field organization to grow AGCO dealers’ machinery and after-sales business. AGCO Field support team members are now regionally aligned to create a consistent approach and interface with AGCO dealers and customers, and to increase the quality of technical support to them.
“The recent industry cycle reminded us how critical parts and service is to all our financial health,” says Robert Crain, senior vice president and general manager for AGCO Americas. “It is better for us to continually improve our parts and service absorption by strengthening our ability to provide after-sales support to our customers today and in the future.”
Additionally, the initiative includes several leadership changes. Bill Hurley is now vice president for after-sales, customer support and distribution development for North America. He will lead AGCO Parts, the technical customer support operations and distribution development functions.
Kent Butler will continue as vice president of service administration, leading AGCO assembly centers, technical publications and technical administration and resolution for North America.
Joe DiPietro will lead a combined whole-goods sales and marketing team as vice president of sales and marketing for North America. DiPietro replaces Alistair McLelland, who assumed the role of vice president and Managing director for China in December.
To increase focus on after-sales support and revenue opportunities, several key appointments have been made. Scott Ward will now serve as general manager of after-sales operations for North America. In addition, a new field after-sales team has been created under the leadership of Mike Long. This team serves AGCO dealers’ parts and service operational needs and combines many aspects of the previous field parts and field service roles. Finally, technical service issues will be handled by a dedicated field technical support team under the leadership of Todd Hatzenbuehler.
The transition to the new infrastructure is expected to be completed by Feb. 1. Dealers and customers will experience no interruption in service.